MISS CRYSTAL LTD / INFORMATION
Returns, cancellations and refunds
A request is not a paid purchase
Submitting the website form records your accessory selection but does not take payment or dispatch goods. If you no longer wish to pursue a request, contact us with its reference. A saved subtotal is not proof that money was charged, so there is no website payment to reverse merely because you submitted the form.
When a purchase is agreed
Once actual goods and arrangements have been agreed, cancellation and return rights depend on the purchase and applicable UK law. Keep the item details, price, delivery information and correspondence. These website policies do not replace the information that should be supplied with an actual consumer purchase.
Distance-selling cancellation
For eligible distance purchases, consumers normally have a statutory period to notify cancellation, generally 14 days after receiving goods, followed by the applicable return period. Some legal exceptions may apply to particular goods or circumstances; do not assume that an exception exists simply because an item is an accessory. Your statutory rights are not waived here.
How to notify us
Contact the company email below with your reference, the item name and whether you are cancelling, reporting a fault or describing a different problem. State what happened and the outcome you are seeking. Do not include card numbers or unnecessary identity documents. Clear information helps us identify the agreed purchase.
Faulty or incorrect goods
If goods are faulty, not as described or different from the agreement, raise the issue promptly. UK consumer remedies may include rejection, repair, replacement or a refund depending on the circumstances and timing. A generic material description does not remove your right to goods that match the actual agreement.
Return instructions and care
Confirm the return address and method before posting anything. The registered company address is not automatically the correct return point. Keep the goods and relevant packaging reasonably safe while the issue is assessed. Do not modify or force a bracelet closure while testing an apparent fault, and retain useful evidence of the problem.
Costs and refund handling
Responsibility for return costs depends on the reason, the agreement and statutory duties. Confirm it rather than assuming a universal free-return promise. Any refund follows the actual payment method and applicable legal requirements; this website has no card processor or automatic refund button and does not advertise an invented processing timetable.
Follow-up and unresolved questions
Keep the request or purchase reference and copies of correspondence. Contact us again if you need clarification of instructions or the outcome. Nothing in this policy excludes mandatory consumer rights. For independent information about UK rights, a recognised consumer advice service can help explain the applicable rules.
Company and contact
MISS CRYSTAL LTD · Company number 15529775. Registered in England and Wales. Address: Apartment 15 Smithfield Apartments 131 Rockingham Street, Sheffield, England, S1 4EY. Phone: +447301787707. Email: [email protected]. Website: https://miss-crystal.com. Contact us with a relevant product or request reference, and keep sensitive payment information out of your message.